Please call our office if you have any questions or issues with a system we installed. Many common questions and answers for our alarm systems and central vacuum systems can be found here in the alarm and central vacuum support pages. We can often troubleshoot systems over the phone. But, if not, we’ll schedule a technician for a service call.
Our business office hours are Monday through Friday, 9am to 5pm.
If you are having issues with your security system and it is urgent, please call our office. If it is after hours, you will be directed to our on-call technician. If it is not an emergency, please leave a message and we will return your call the next business day.
key to stop the beeping. The trouble light comes on when there is something that needs to be fixed on your alarm. The most common issues are low back-up batteries, power outages, or telephone line issues., or low batteries in wireless contacts. Press 
2 to view the trouble condition. Refer to the quick reference guide above for further information on why you have a trouble light.
arrow keys to view which zone is open. Check that all the doors or windows on that zone are closed. If that doesn't fix the problem, one of the sensors is out of alignment or needs to be replaced. This usually requires a service call from one of our technicians. You can always “bypass” the zone temporarily until we can schedule an appointment.